zy777 Privacy Policy

This Privacy Policy ("Policy") is issued by zy777 ("zy777", "we", "us", "our") and applies to all personal data collected through the zy777 website, mobile interface, and associated services including sports betting, online casino games, instant games, payment processing, and customer support (collectively, the "Platform").

By registering a zy777 account or using the Platform, you confirm that you have read and understood this Policy. If you do not agree with how zy777 processes personal data, you should not use the Platform. This Policy should be read alongside the zy777 Terms & Conditions.

zy777 is the data controller responsible for your personal data. We are committed to protecting your privacy in line with applicable data protection principles, including those concerning purpose limitation, data minimisation, accuracy, storage limitation, and integrity.

zy777 collects personal data in the following categories depending on how you interact with the Platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your CNIC;
• Pakistani mobile phone number (used as your primary account identifier);
• Date of birth (for mandatory 18+ age verification);
• Computerised National Identity Card (CNIC) number and a copy of the card where required for KYC;
• City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).

2.2 Financial & Payment Data

• JazzCash or Easypaisa mobile wallet number;
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah) where bank transfer is selected;
• Transaction history including deposits, withdrawals, and wagering activity denominated in PKR.

2.3 Technical & Usage Data

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Pages visited, games played, bets placed, and features used on the Platform;
• Cookies and similar tracking technologies (see Section 8).

2.4 Communications Data

• Support chat transcripts and email correspondence with the zy777 support team;
• Survey responses and feedback submitted voluntarily;
• Records of promotional offers claimed and bonus activity.

zy777 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by anti-money laundering regulations or responsible gaming obligations.

zy777 uses your personal data for the following purposes:

• Account management: Creating and maintaining your zy777 account, verifying your identity, and processing your login and authentication;
• Age & identity verification: Confirming that you are at least 18 years old and verifying your identity as required by KYC procedures;
• Payment processing: Processing deposits, withdrawals, and refunds via JazzCash, Easypaisa, and affiliated banking partners in PKR;
• Platform delivery: Providing access to cricket betting markets, live casino, slots, crash games, wheel, and Pool Rummy;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account compromises, and money laundering activity;
• Responsible gaming: Monitoring account activity for indicators of problem gambling and enforcing deposit limits, cooling-off periods, and self-exclusion requests;
• Promotions and bonuses: Administering PSL match-day offers, welcome bonuses, VIP rewards, and other promotional campaigns to eligible users;
• Customer support: Responding to enquiries, complaints, and dispute resolution requests;
• Legal compliance: Meeting our obligations under applicable anti-money laundering, data protection, and gaming regulations;
• Platform improvement: Analysing aggregated, anonymised usage data to improve the zy777 Platform's features, performance, and user experience.

zy777 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent where required.

zy777 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the zy777 Platform to you in accordance with our Terms & Conditions — including account creation, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics where our interests are not overridden by your data protection rights;
• Consent: Marketing communications and non-essential cookies where you have provided explicit consent. You may withdraw consent at any time.

zy777 may share your personal data with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah — solely for the purpose of processing your PKR transactions;
• KYC and identity verification providers: Third-party services used to verify your CNIC and confirm your identity and age;
• Game software providers: Casino and sportsbook technology providers who supply the games and betting markets available on the zy777 Platform. These providers may receive anonymised gameplay data;
• Fraud prevention services: Specialist third-party services used to detect and prevent fraud and money laundering;
• Legal and regulatory authorities: Government agencies, law enforcement bodies, or regulators where zy777 is required by law to disclose data;
• Professional advisers: Legal, accounting, or auditing firms engaged by zy777, subject to confidentiality obligations.

All third parties who receive personal data from zy777 are required to process that data only for the specified purpose and in accordance with applicable data protection requirements.

The zy777 Platform operates internationally and some of our service providers, including game software studios and fraud prevention partners, may be located outside Pakistan. Where personal data is transferred to recipients in other countries, zy777 takes appropriate steps to ensure that the transfer is subject to adequate data protection safeguards, including contractual protections equivalent to those required under applicable data protection law.

By using the zy777 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan in accordance with this Policy.

zy777 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements.

In general, zy777 retains account registration and KYC data for a minimum of five years following the closure of your account, in accordance with anti-money laundering regulations. Transaction records are retained for a minimum of five years. Support communications are retained for two years from the date of the last interaction.

When personal data is no longer required, zy777 securely deletes or anonymises it. Data that has been anonymised and can no longer identify you may be retained indefinitely for analytical purposes.

zy777 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Essential cookies: Necessary for the Platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without impacting Platform functionality;
• Functional cookies: Remember your preferences, such as language settings and login details where "Remember Me" has been selected;
• Analytics cookies: Collect anonymised data about how users navigate the Platform. This helps zy777 understand which features are most used and where improvements are needed;
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the Platform. These are optional and subject to your consent.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the zy777 Platform.

zy777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the zy777 Platform;
• Encrypted storage of passwords — zy777 never stores passwords in plain text;
• OTP-based two-factor authentication available for account login;
• Regular security assessments of Platform infrastructure;
• Access controls limiting which zy777 staff members can access personal data, based on the principle of least privilege;
• Monitoring for unusual account access patterns that may indicate unauthorised activity.

While zy777 takes security seriously, no system is completely impenetrable. You are responsible for keeping your zy777 account credentials — including your password and OTP codes — confidential. If you suspect your account has been compromised, contact zy777 support immediately.

Subject to applicable law, you have the following rights regarding your personal data held by zy777:

• Right of access: You may request a copy of the personal data zy777 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to zy777's legal retention obligations;
• Right to restrict processing: You may request that zy777 limit the processing of your data in certain circumstances;
• Right to data portability: Where processing is based on your consent or contract performance, you may request a machine-readable copy of data you have provided;
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the zy777 support team. zy777 will respond to data rights requests within 30 days. In complex cases, the response period may be extended by up to a further 60 days, and you will be informed of this extension.

Please note that certain rights may be limited where zy777 is required to retain or process data to comply with legal obligations, such as anti-money laundering requirements.

If you believe that a person under 18 has registered on the zy777 Platform, please contact zy777 support immediately at [email protected] so that appropriate action can be taken.

zy777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, zy777 will notify registered users via the mobile number or other contact method associated with their account before the updated Policy takes effect.

The date at the top of this page reflects when the Policy was last updated. We encourage you to review this Policy periodically. Your continued use of the zy777 Platform after any update constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the zy777 Data Protection team. All privacy enquiries are handled in English, 24 hours a day, 7 days a week.

If you are not satisfied with zy777's response to a privacy concern, you may have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.